We all drill the message into our children: “Whatever you put online will stay there forever.”And yet — when it comes to business, many of us treat internal strategic documents, intellectual property, client data and process secrets as if they were ephemeral, disposable and safe to upload into large‑language models (LLMs) without a second thought. That’s… Continue reading We Teach Our Kids to Stay Safe Online – So Why Are We So Loose With Business Secrets & LLMs?

Not long ago, I had a casual conversation with a project manager from outside the tech world. We weren’t talking about tools, frameworks, or delivery schedules—just people, and what drives their decisions when the stakes get high. Then she said something that caught me completely off guard: “Oh… you’re in IT? There are so many… Continue reading What No One Tells You About Implementing Your Idea

How Chatbots Revolutionize 24/7 Customer Support In today’s always-on digital landscape, customers expect immediate assistance at any time of day. To meet these demands, businesses are turning to AI chatbots to provide seamless, round-the-clock support. Here’s how chatbots are transforming customer service and enhancing the customer experience. Always Available: The Tireless Support Agent One of… Continue reading How Chatbots Revolutionize 24/7 Customer Support