Artificial Intelligence

We all drill the message into our children: “Whatever you put online will stay there forever.”And yet — when it comes to business, many of us treat internal strategic documents, intellectual property, client data and process secrets as if they were ephemeral, disposable and safe to upload into large‑language models (LLMs) without a second thought. That’s… Continue reading We Teach Our Kids to Stay Safe Online – So Why Are We So Loose With Business Secrets & LLMs?

How Chatbots Revolutionize 24/7 Customer Support In today’s always-on digital landscape, customers expect immediate assistance at any time of day. To meet these demands, businesses are turning to AI chatbots to provide seamless, round-the-clock support. Here’s how chatbots are transforming customer service and enhancing the customer experience. Always Available: The Tireless Support Agent One of… Continue reading How Chatbots Revolutionize 24/7 Customer Support

Best Strategies for Training Chatbots to Handle Sensitive Topics In today’s digital world, chatbots are increasingly being used in various sectors, including healthcare, legal, financial, and mental health support, to engage users in meaningful conversations. However, when it comes to sensitive topics—such as mental health concerns, medical conditions, financial advice, or personal legal matters—handling conversations… Continue reading Best Strategies for Training Chatbots to Handle Sensitive Topics